Steps for working with Dolly’s Roofing to file an insurance claim to repair your property:

  1. Contact Dolly’s Roofing for a free inspection to see if you have storm (wind/hail) damage to your property. We will give you our honest opinion and go over the process for filing a claim and replacing your roof.
  2. Contact your insurance company to file a claim. Tell them that you have had a roofer inspect your house and they found storm damage, and you would like to have an adjustor take a look at the damage. (Please give them our name and number.) They will generally take your name, number, and your policy number and pass it along to the adjustor who will contact you later.
  3. The adjustor will call you to set up a time for the visit.
    • IMPORTANT – Please get their name, number and appointment time. It is not necessary for you to be there unless you have inside damage that they need to look at.
    • VERY IMPORTANT – Dolly’s Roofing needs to be there when the adjustor arrives. We work hard to bring legitimate claims to the adjustors so that when they see us on site they will know that a reputable company is working with the customer.
  4. If the claim is approved, depending on the insurance company, the adjustor will either give the customer the first check during the visit or they will mail the first check once the paperwork is completed, which usually takes five to ten days.
  5. Once you receive the first check you should deposit it in your bank and call us. We will come by to let you chose the color of shingles you want, go over the scheduling for the work to be done, and collect the deposit for the work to be done.
  6. If the weather permits, we will usually schedule the work within the next three to five days. Most roofs take two to three days to replace.
  7. Certificate of Completion – When we are done with the work we will send in the COC to the insurance company to let them know that the roof has been replaced. The insurance company will then release any funds that were withheld in the original check.
  8. When the final check comes from the insurance company, call us and we will come by to collect the remaining balance. The total cost of the work done is the amount covered by the insurance company, the deductible which is paid by the customer, and the cost of any work that the customer request be done outside of the covered claim.